Terms & Conditions
Updated 23 October 2026. These terms apply to consumer orders placed at www.elitesupplements.co.uk.
Who we are
Elite Supplements
Business and returns address: Unit 13, Waverley Industrial Park, Hailsham Drive, Harrow HA1 4TR, United Kingdom.
Email: sales@elitesupplements.co.uk
Telephone: 0203 348 8235
Alternative telephone: 0208 863 0300
Products and placing an order
Review the product description, ingredients, allergens, directions, warnings, quantity and delivery information before ordering. You can review and correct your basket and contact details before payment. Product images are illustrative; we will not substitute a materially different item without your agreement.
An order acknowledgement confirms receipt of your order. Our acceptance is confirmed when we dispatch the goods, unless we expressly confirm acceptance earlier. If an item is unavailable or a material error is found before acceptance, we will contact you with the available options and refund any payment if the order will not proceed. We will not change an agreed price or add an optional charge without your consent.
Prices and payment
Prices are in pounds sterling and include VAT where applicable. Delivery charges and the order total are shown before payment. Payment options available for your order are shown at checkout. Discount conditions are stated with the relevant offer; an offer cannot be combined with another unless expressly allowed.
Delivery
See our Delivery Policy for charges, destinations, estimates and assistance with delivery problems. The goods remain our responsibility until they are received by you or someone you nominate, subject to the applicable consumer rules.
Cancellations, returns and faulty goods
For eligible online purchases, consumers may tell us they wish to cancel within 14 days after the day the goods are received, and have a further 14 days to return them. Exceptions and full instructions are set out in our Returns & Refund Policy, including the optional cancellation form, return costs and refund timing. Faulty, damaged or misdescribed goods have separate statutory remedies. Nothing in these terms limits rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
Older orders keep any longer return period promised when the order was placed.
Using products and the website
Follow the manufacturer’s label and warnings. Food supplements are not a substitute for a varied, balanced diet and healthy lifestyle. Product information must not be treated as a diagnosis or personalised medical advice.
Use the website lawfully and do not interfere with its security, misuse another person’s account or infringe intellectual property rights. Keep your password private; our customer-service team will not ask you to send it to us.
Privacy and complaints
Our Privacy & Cookies Policy explains how we use personal information. If you have a complaint, email sales@elitesupplements.co.uk with your order number and what has gone wrong, or contact us using the details above.
Liability and applicable law
We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or your statutory consumer rights.
These terms are governed by the law of England and Wales, without depriving consumers elsewhere of mandatory protections or rights to bring proceedings in the courts available to them under applicable law. An update to these terms does not retrospectively reduce rights attached to an existing order.
VAT registration number: GB906126447.