Refund & Return Policy
Updated 24 October 2026. This policy applies to consumer purchases from Elite Supplements. It does not limit your statutory rights.
Cancelling an online order
For eligible goods, you may cancel without giving a reason. Tell us within 14 days after the day you, or someone you nominate, receives the goods. For an order delivered in separate parts, the cancellation period normally runs from receipt of the last part.
Email sales@elitesupplements.co.uk with your order number and a clear statement that you wish to cancel. You may notify us before delivery. Please contact us for return instructions and the correct return address; an authorisation number is not a condition of exercising your statutory cancellation right.
Contact and return address
Elite Supplements
Business and returns address: Unit 13, Waverley Industrial Park, Hailsham Drive, Harrow HA1 4TR, United Kingdom.
Email: sales@elitesupplements.co.uk
Telephone: 0203 348 8235
Alternative telephone: 0208 863 0300
Returning cancelled goods
Send the goods back within 14 days after telling us you are cancelling. Take reasonable care of them and keep proof of posting. You may inspect goods as you could in a shop. We may reduce a refund for loss of value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.
Return costs
You pay the direct return cost for a change-of-mind cancellation where this was disclosed before purchase. We pay reasonable return costs for faulty, damaged or incorrectly supplied goods. Contact us before arranging a return so we can explain the appropriate method. For goods that cannot normally be returned by post, the applicable return-cost information must be provided before you buy.
Refunds
For returned goods, we will refund you without undue delay and no later than 14 days after we receive the goods back or receive evidence that you sent them back, whichever is earlier. We use the original payment method unless you expressly agree otherwise, and do not charge a refund fee. Your bank may need additional time to show the credit.
When you cancel the whole order, the refund includes the cost of our least expensive standard delivery option. We do not have to refund the additional cost of a more expensive delivery option you chose.
Exceptions
The change-of-mind cancellation right does not apply to goods made to your specifications or clearly personalised, goods liable to deteriorate or expire rapidly, or sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery. These exceptions apply only where the legal conditions are met; food and supplements are not all automatically excluded. Sale items have the same statutory rights as full-price goods.
Optional exchanges
We accept change-of-mind exchange requests for eligible unused items within 14 days after the day you receive them. Food and supplements must be unopened with any safety or hygiene seals intact. Clothing and accessories must be unused and in their original condition. Email sales@elitesupplements.co.uk before returning an item. You pay the direct return postage for a change-of-mind exchange. These optional exchange conditions do not limit your statutory cancellation rights or your rights for faulty, damaged or misdescribed goods.
Faulty, damaged or incorrect goods
Contact us at sales@elitesupplements.co.uk with your order number and details of the problem. Photos may help us resolve a problem, but reporting within 24 hours or signing a delivery note as damaged is not a condition of your statutory rights. For faulty goods, consumers normally have a short-term right to reject within 30 days, followed by repair, replacement or other remedies where applicable under the Consumer Rights Act 2015. The change-of-mind exceptions above do not remove rights relating to faulty or misdescribed goods.
Existing orders
This update does not reduce any longer return period or other rights promised for an order when it was placed. Where our previous 30-day return offer applied to your order, we will honour that offer.
Optional cancellation form
You may use the following wording, but any clear cancellation statement is sufficient.
To: Elite Supplements, Unit 13, Waverley Industrial Park, Hailsham Drive, Harrow HA1 4TR; sales@elitesupplements.co.uk.
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Order number and goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if this form is sent on paper:
Date:
VAT registration number: GB906126447.